Privacy Policy

Rajant Corporation Privacy Policy last updated: May 8, 2018

Rajant Corporation (“Rajant”) respects individual privacy and values the confidence of its customers, employees, business partners and others. Hence, Rajant strives to collect, use and disclose personal information in a manner consistent with the laws of the countries in which it does business. The company also has a tradition of upholding the highest ethical standards in its business practices.

We currently maintain industry-standard security safeguards designed to protect the personal information that you may provide. We also periodically monitor our system for possible vulnerabilities and attacks, consistent with industry standards.

The United States Department of Commerce and the European Commission have agreed on a set of data protection principles and frequently asked questions (the “Privacy Shield Framework”) to enable U.S. companies to satisfy the requirement under European Union law that adequate protection be given to personal information transferred from the EU to the United States.

Consistent with its commitment to protect personal privacy, Rajant complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Rajant has certified to the Department of Commerce that it adheres to the Privacy Shield Privacy Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shields Principles, the Privacy Shield Principles shall govern.

To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov.

SCOPE

This Policy applies to all personal information received by Rajant in the United States from the European Union, in any format including electronic, paper or verbal.

DEFINITIONS

For purposes of this Policy, the following definitions shall apply:

“Partner” means any authorized Rajant Kinetic Mesh Distributor, or authorized Rajant Kinetic Mesh Partner that collects or uses personal information under the instructions of, and solely for, Rajant or to which Rajant discloses personal information for use on their behalf.

“Personal information” means any information or set of information that identifies or is used by or on behalf of Rajant to identify an individual. Personal information does not include information that is encoded or anonymized, or publicly available information that has not been combined with non-public personal information.

“Sensitive Information” means information collected on our support portal that may include information that captures relevant company network data, user login information, or data packets to identify potential issues with our product.

PRIVACY PRINCIPLES

The privacy principles in this Policy are based on the EU-U.S. Privacy Shield Principles.

NOTICE: Where Rajant collects personal information directly from individuals in the European Union, it will inform them about the type of personal information collected, the purposes for which it collects and uses the personal information, and the types of non-partner third parties to which Rajant discloses or may disclose that information, and the choices and means, if any, Rajant offers individuals for limiting the use and disclosure of their personal information. Notice will be provided in clear and conspicuous language when individuals are first asked to provide personal information to Rajant, or as soon as practicable thereafter, and in any event before Rajant uses or discloses the information for a purpose other than that for which it was originally collected.

Where Rajant receives personal information from their Partners or other entities in the EU, it will use and disclose such information in accordance with the notices provided by such entities and the choices made by the individuals to whom such personal information relates.

CHOICE

Prior to sharing any information with non-partner third parties, or sharing information for a purpose other than the purpose for which it was originally collected or subsequently authorized for use, Rajant will offer individuals clear, conspicuous, and readily available mechanisms to choose to (opt-out) of having their personal information (a) to be disclosed to a Partner, or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual.

DATA INTEGRITY

Rajant Corporation will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. Rajant will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current.

INFORMATION COLLECTION, USE, AND SHARING

Rajant Corporation collects Personal Information by means of this website, the Partner Portal, the Support Portal, trade shows, customer inquiries, as well as our Partners and is the sole owner of the information collected. Rajant may have access to/collect mesh data that is voluntarily given.

Examples of collected mesh data include:

  • Network configuration
  • Performance Statistics
  • User data in the form of packet captures
  • Network design information

Rajant will not sell or rent this information to anyone. Rajant reserves the right to convey this information in the event of a change in ownership of Rajant Corporation. In the context of an onward transfer, Rajant Corporation has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. Rajant shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless the Rajant proves that it is not responsible for the event giving rise to the damage.

This information will be used to respond to business inquiries, support issues, or any other reason for the contact. This information may be shared with our Partners as necessary to fulfill your request.

ACCESS AND CORRECTION

Individuals can ask to review and correct Personal Information that we maintain about them by accessing our Support Portal with a previously acquired, authorized login, or sending a written request to the contact listed below. Upon request, Rajant Corporation will grant individuals reasonable access to personal information that it holds about them. In addition, Rajant will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete.

SECURITY

Rajant Corporation will take reasonable precautions to protect personal information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.

In the case of Sensitive Information. When a Partner or customer submits Sensitive Information that includes any Personal Information via the website, that information is protected both online and offline.

Wherever we collect Sensitive Information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect Sensitive Information transmitted online, we also protect your information offline. Only Rajant employees who need the information to perform a specific job (for example, support, customer service) are granted access to identifiable information. The computers/servers in which we store identifiable information are kept in a secure environment.

ENFORCEMENT

Rajant Corporation will conduct compliance audits of its relevant privacy practices to verify adherence to this Policy. Any employee that Rajant determines is in violation of this policy will be subject to disciplinary action up to and including termination of employment.

Rajant is subject to the investigatory and enforcement powers of the Federal Trade Commission. We are required to disclose Personal Information in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

DISPUTE RESOLUTION: Any questions or concerns regarding the use or disclosure of Personal Information should be directed to the Rajant Office at the address given below. Rajant will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information by reference to the principles contained in this Policy.

1. dataprivacy@rajant.com
2. Fax: +1 484-595-0244
3. Mail: 200 Chesterfield Pkwy, Malvern, PA 19355

Note: Rajant Corporation utilizes the ICDR/AAA (the international division of the American Arbitration Association) as an Independent Recourse Mechanism for EU-U.S. Privacy Shield privacy complaints. Individuals have the possibility, under certain conditions, to invoke binding arbitration.

LIMITATION ON APPLICATION OF PRINCIPLES

Adherence by Rajant to these Privacy Shield Principles may be limited (a) to the extent required to respond to a legal or ethical obligation; (b) to the extent necessary to meet national security, public interest or law enforcement obligations; and (c) to the extent expressly permitted by an applicable law, rule or regulation.

CONTACT INFORMATION

Questions or comments regarding this Policy should be submitted by mail to:

Rajant Corporation
Attention: Privacy Officer
200 Chesterfield Pkwy, Malvern, PA 19355
Or by e-mail to dataprivacy@rajant.com

Our website, rajant.wpengine.com requests individuals to provide Personal Information when making inquiries regarding Rajant Products. You should be aware, however, that since the Internet is not a 100% secure environment, we cannot ensure or warrant the security of any information that you submit to the site. There’s also no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.